Returns & Exchanges
We want you to feel absolutely perfect on your special day. If your shoes aren't the perfect fit, you can return or exchange your unworn items within 28 days of delivery.
Check Eligibility
Ensure your shoes are in their original, unworn condition with the protective film still intact on the soles and all original packaging included.
Register Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back and choose your preferred resolution.
Package Your Items
Carefully place the items back into their original Charlotte Mills box and secure them inside a mailing bag to prevent any damage during transit.
Ship and Track
Print your generated return label, attach it to your parcel, and drop it off at your nearest designated courier point, keeping your proof of postage safe.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing