Frequently Asked Questions
Everything you need to know about your Charlotte Mills experience.
How do I find my correct shoe size?
Our shoes generally run true to size, but we recommend checking our detailed size guide which includes measurements in centimeters. If you are between sizes, we suggest sizing up and using one of our complimentary foam pads for a perfect fit.
What is your return policy for bridal shoes?
We offer a 14-day return period for all unworn items. Please ensure you try your shoes on a carpeted surface to avoid marking the soles, as we cannot accept returns for items with visible wear or damage.
Do you offer international shipping?
Yes, we ship globally! Delivery times and costs vary by destination. Please note that international orders may be subject to local import duties and taxes, which are the responsibility of the customer.
How long will it take to receive my order?
Standard shipping within the UK typically takes 3-5 business days. Express options are available at checkout if you need your shoes sooner for your big day.
Are Charlotte Mills shoes comfortable for all-day wear?
Absolutely. Each pair is designed with luxury latex padding and high-quality leather linings to ensure you can stay on your feet from the ceremony until the final dance.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible payment options through Klarna for eligible customers.